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Frequently Asked Questions


What should I do if I am locked out of my Customer Account?

If you are locked out of your customer account because of multiple incorrect logon attempts, please wait one hour to try again.

If you have forgotten your password, you can simply send a password reset link to your email.


What should I do if I do not have access to my cell phone to enter Two Factor Authentication Code?

If you do not have access to your cell phone, enter your Backup Code instead. Your backup code is displayed on the Two Factor Authentication initial setup page.

Your Backup Code is a long string of alpha-numeric characters that can be used to authenticate the Two Factor challenge, if you do not have the app available.


What should I do if I do not have access to my cell phone or Backup Code?

Your Backup Code should be stored in a safe place available to you, if you do not have access to both your cell phone and backup code, please contact us to unlock your account.

You will be required to answer a number of challenge questions about your account including the submission of an image of you and your official identification card, to verify your identity.


Do you really delivery to my home or office anywhere in Jamaica?

Yes, we delivery to your door islandwide. Please see our Delivery Policy for more information.


Do you charge for shipping?

Currently we do charge a small fee for shipping. Please see our Delivery Policy for more information.


If you do not find the answer(s) to your question(s), please feel free to contact us.


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